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FAQs

The Basics

Welcome to «MyMagicBrides»!

Mymagicbrides.com is a highly-proficient international marriage agency. We have been working in this field for a long time and all this time our overall priorities have been focused on satisfaction the client's needs. We provide our customers with safe and convenient environment for communication and building meaningful relations. What is more, we use brand-new computer technologies to provide our customers with high quality communication. All this makes your interaction with the girl you want to have relation with much easier.

We pay much attention to selecting the girls for our agency and our site.  We cooperate with the most trustworthy domestic dating agencies. Now we can offer you a new option called «Confirmed Profiles». If the profile of the girl you like is confirmed, you can be sure that her identity has been proved and you can start communicating with her without any doubts or hesitations. We confirm the profile only after the member of our staff talks personally to the lady who wants to use our service, verifies her passport and her background. Our staff works hard to exclude false profiles because we want our clients to trust us! That is why you can be 100% sure that the person you see in the profile is really the person you communicate with, that she is single and wants to find her match with the help of our site. Being a client of our agency you can feel secure because we follow very strict anti-scam policy. To have more detailed information about our anti-scam policy, please refer to «Anti-Scam Policy».

«MyMagicBrides» agency employs qualified personnel who do their best to achieve the main objective of our company – help people to find their second halves and create special relations. Our Technical Support takes care of effective work of our site. The members of Customer Service Department quickly respond to all the questions and concerns of our clients. As our agency has many branches all over former USSR and abroad we have built up an efficient scheme of interaction and coordination to work as one united team. We all strive to do our best to satisfy the needs of all our clients!

And last, but not the least – all the services we provide are available for a reasonable price!

We are happy that you have chosen our site in search for your Magic Bride!
 

How «MyMagicBrides» works?

1. You become a member of «MyMagicBrides» and select the lady-member of our agency you would like to start corresponding with. By using our option «Search» (you can find it on your home page when you log in), you can customize your search results to find which lady suits your interests most.

 2. To start corresponding with the lady you like, you can contact her by e-mail, or, if she is online, invite her to chat with you. If you choose to e-mail her, you can send an «Introductory letter» introducing yourself to her. While communicating with the lady or ladies you have chosen, you can use the options «Voice Chat» and «Live Video» to see and hear your lady Live. We also provide a «Gift service» enabling you to surprise your special girl on some occasions.

3. When you have built a special relationship with the lady you like and communicate to, you can ask for her private contact information (full name, telephone number and home address). 

4. If you and your lady decided to make a match and enter into a marriage you must apply to your country’s immigration department and/or your immigration lawyer if you choose to hire one.  We will do our best to help you with this procedure.

This is a brief description of how «MyMagicBrides» can help you find your second half and make your dreams come true!

What are the benefits of «MyMagicBrides»?

All employees and managerial staff of «MyMagicBrides» work really hard to provide our clients – the members of our agency – with services of supreme quality. And we believe that efforts will not be lost upon the people who strive to find their happiness with the help of our agency.

We have some reason to consider our agency to be one of the best in this sphere.

First of all, it is our ladies. You must admit that our female members are really beautiful. Though physical attractiveness is not a criterion for selecting the members of our agency, our girls are heads and shoulders above the rest.

One more of our advantages is honesty and strict anti-scam policy. The staff of «MyMagicBrides» work hard to check the members of our agency and to eliminate the possibility for scammers to cheat on other members of the site. So, for the purpose of protecting our client from fraud and dishonesty we have worked out and implemented the service called «Confirmed Profile». If the profile of the girl is confirmed, it means that her identity has been proved by the member of our staff.  All our male members personally have an ability to verify the identity of female members. They can do it by means of video chats, video clips. Also if a man presents a gift to a female member of our agency, he can see the picture when she receives the gift. This all confirms that the lady you are corresponding with is the one you see in her profile.

«MyMagicBrides» agency takes care of the clients and we are eager to lend any kind of assistance to you. For example, if the members of our agency have built special relations and want to see each other face to face, we can help to arrange the trip to the country where the lady (ladies) lives. The members of our branches provide the clients with every detail of their traveling needs, including scheduling air travel, accommodations, booking the hotel, a driver, interpreters, etc. We have a special approach to the needs of every our client. We provide the clients with excellent customer service, doing our best to help them in the process of finding, meeting and marrying a Russian/Ukrainian woman.

Thank you for choosing MyMagicBrides.com!

Profile Creation

To begin corresponding with female members, please complete a profile. Your profile will give the lady members little information about you. To begin creating your profile, please click on the «Join Now» link at our site, www.mymagicbrides.com. Please include recent pictures and give some information to introduce you to the ladies.

We hope for your understanding, but there are some basic guidelines you should follow while setting up your profile.

1. Please enter your first and last name. Pseudonyms (for keeping the privacy) are permissible, but nonsense names (i.e. xxx 111), or celebrity names are not accepted.

2. Please include your recent photo. The cartoons, nature scenes, and any other photos that are clearly not you are not allowed. Nude photos are strictly prohibited. 

3. No profanity or vulgarity is allowed in our members profiles. If you include profanity or vulgarity in your profile, it will not be activated for the female members to see.

4. Contact information is only allowed in the appropriate areas, including only the areas that request your e-mail address or phone number. All your contact information will be deleted if added in inappropriate areas.

Home Page description

Once you have logged in, you see that we have included many useful and helpful options to make our site easy to use and to assist you in finding the right lady for you. Hope this will help you to navigate through your home page.

1. SEARCH: The Search link, located at the top of your screen, enables you to search for the lady members who suit your tastes and interests most. Once you have selected your preferences, choose «Show Matches» to view the different selection of women who match your preferences.

2. UPGRADE MEMBERSHIP: This area reveals your membership status (Free Bronze, Silver, Gold, or Platinum).

3. MESSAGES: Selecting the links in this area will bring you to your «Mail page», where you will be able to view messages in your «Inbox», «Outbox» and «Trash». Or, select «Admirers» link to view ladies who have shown interest in getting acquainted with you. Select «Favorites» link to view ladies you are interested in. Many of these links are also available on the left of the screen under «Members Area».

4. BUY CREDITS: This area shows you how many credits you have on your account. Here you can purchase additional credits.

5. Under «Membership», located at the left top section of your screen, please select ‘Account’ link to get back to your Home Page. The ‘FAQ’ link will take you to our FAQ page. Or select the «Logout» link to logout and leave our site.

6. Use «Women Gallery» section to view the lady members in our gallery or view the lady members online and available to chat. Selecting «Russian Girls Abroad» link will automatically show which lady members live abroad.

7. Select the link «Chat» link under «Membership» section to view the ladies online and available to chat.

8. For more information about Russian dating, select the links in «Information» section to view our numerous articles. Here you can receive useful tips on Russian dating and an overall guide to help your searching for a Russian wife. Select «About Us» link to learn more about «MyMagicBrides». Select «Contact Us» link to contact Magic Bride Customer Service.

When I will find my magic bride? How long it takes to marry her?

 The process of finding and meeting a Russian or Ukrainian girl with the help of our agency includes, first of all, selecting the members you would like to correspond with. Once you have chosen a lady who matches your tastes, you can communicate to her through e-mailing or chatting. When you feel that you really like the person you communicate to, you can ask for her personal contact information so you can talk to her on the phone. And when you are ready to meet her, contact us to help arrange a travel tour. After you visit you special lady in Russia, Ukraine or abroad and decide you would like to marry her, you should acquire a visa for her and make arrangements to bring her to your country.

How long it takes to find a Russian wife depends entirely on you and your choice. There is no average time for this. The factors which affect how long it takes include:

1. How much time it takes to find YOUR lady.

2. Possibility to travel about Ukraine or Russia to meet the lady.

3. Immigration.

4. Other factors.

 Please feel free to contact us in case you need any kind of assistance while you are trying to find the lady you feel happy with.

How do I know that ladies in this site a real?

The most of our female members have Confirmed Profiles. This means that the members of our branch offices have interviewed the lady, checked her background, passport, and/or other identifiable verification. In addition, our male members personally have an ability to verify the identity of female members. It can be done by means of «Live Chat», or by watching their «Presentation Videos».

My Account

How Can I View My Profile?

To view your profile, please:
1. Log in
2. Select the Account link
3. Select the View Profile link.

How Can I Edit My Profile?

To edit your profile:
1. Login
2. Select the "Account" link
3. Select the "Edit Profile" link
4. Edit or update your information
5. Select “OK” button

I Am Unable to Edit My Profile. Can You Help?

Feel free to contact us for assistance.

What image files can be uploaded into my profile?

You can upload JPG, PNG or GIF files, image dimensions should be 148x222 for avatar and 222x333 for Photo1. Images must have 1 : 1,5 aspect ratio, meaning image height must be 150% of image width. These requirements are not strict, images with other size and aspect ratio will be resized automatically. Keep in mind, that automated sizing can warp images, we advise to keep aspect ratio at  1 : 1,5 to make sure your picture will not be warped. You can use any picture editing software to resize image files, like xnView or Microsoft Paint.
Photo2, 3, 4 and 5 don’t have special requirements, except for 2 MB size limit.

What kind of photos can be uploaded to my profile?

You can upload any photo of you. Please do not upload photos without real picture of you on them. Also please do not upload any pornographic material; such kind of photos will be removed by our moderating staff.

How Can I Add/Change the Photos In My Profile?

To add photos you should do the following:
1. Login. 
2. On your homepage, select the "Account" link. 
3. Select the "Add/Change My Photos" link.
4. Press the "Browse" button next to a photo you would like to add or change. A new window will appear and you will need to locate where photos are in your computer. 
5. Once you have chosen which photo you prefer to use, press the "Upload" button. 
Once you’ve done, changes will take effect immediately.

How Can I Change My Password?

To change your password, please: 
1. Login
2. Select the "Account" link
3. Select "Change Password".

How Can I Check the Statistics Of My Introduction and Follow Up E-mails?

To view how many free Introductory and Follow Up e-mails are left in your account you should do the following: 
1. Login
2. Select the "Account" link, the overall quantity of bonuses is displayed right there.
Please be advised that you will only see the quantity of free Intros and Follow Up letters. Please use your Outbox to view the messages not included in the Introductory and Follow Up log.

What should I do if I have forgotten my password and cannot log in?

To renew your Password, please go to mymagicbrides.com, select Login link, and then click on a “Recover” link. Then you must enter your username. Follow the instructions and your Password will be sent to the e-mail address your Profile contains. 
Log in tips:
1. Make sure that you use updated browser.
2. Delete cookies in your browser before you log in.
3. Make sure the Caps Lock and Num Lock keys are off.
4. Type the Username and Password with NO SPACE at the beginning and the end, this often happens when copying data from text document.
5. Your Username and Password are case sensitive. Make sure you type your username and Password EXACTLY as they appear.

How Can I Check the Statistics Of the Credits In My Account?

Your credit balance is available on your home page once you log in.

Billing

What Are the Costs of Using “MyMagicBrides”

The costs are included in each of the membership plans:

1. Free Introductory letters are included in all plans except free bronze. (Free trial – 10 intros, silver – 20, gold – 50, platinum – 100). While on a free bronze membership you also pay for reading letters (10 credits per letter).

2. Free Follow up letters are included in ‘Silver’ (5 follow ups) ‘Gold’ (10 follow ups) and ‘Platinum’ (15 follow ups) membership levels only.

4. Live Chat costs 1 credit per minute for paying members (‘Silver’, ‘Gold’ and ‘Platinum’) and 2 credits per minute for ‘Free Bronze’ members. Live chat with Video costs 1 credit per minute for paying members (‘Silver’, ‘Gold’ and ‘Platinum’) and 2 credits per minute for ‘Free Bronze’ members. So, when using Live Video Chat with Chat, the total cost is 2 credits per minute for paying members (‘Silver’, ‘Gold’ and ‘Platinum’) and 4 credits per minute for ‘Free Bronze’ members.

The credit plans shown on ‘Upgrade membership’ tab are copied here for your convenience.

What kinds of payment do you accept?

We accept credit cards: Visa, MasterCard, American Express and Discover credit cards are accepted.

Is It Safe to Make Purchases on Your Site?

Yes, IT IS!

We have a secure certificate that guarantees that our site is protected. Latest technology ensures that all credit card transactions are encrypted, meaning the information is scrambled and cannot be retrieved for future use by anyone.

We do not store your credit card number, payment process is passed to secured servers of “Paysite-cash” company.

Can I Use PayPal to Make Purchases?

Currently, PayPal is not supported. But we working hard to add more paying options to our site.

What Is Exchange Rate for Purchases Made on Your Site?

Unfortunately, we do not calculate the conversion fees to determine the final costs you will get in your credit card statement. It is your bank or credit card company that calculates the conversion and posts the charges to your statement. You should contact your bank or credit card company to request more details concerning their rate of conversion. As well Google has a useful conversion tool available for free.

Why Has My Credit Card Been Declined?

Please verify that your credit card information is correct (including your credit card address, first and last name, expiration date and CVV code.

1. The credit card address must be accurate.

2. Include the correct card type, i.e. Visa, MasterCard, American Express, or Discover.

3. Include the credit card first and last name exactly as it appears on the credit card. 

4. include the credit card expiration date and year exactly as it appears on the credit card.

5. Enter the Card Verification Number. This is the 3 digit number on the back of Discover, MasterCard and Visa credit cards and the 4 digit number located on the front of American Express credit cards. 

If this does not help, you should contact the bank that issued your card for the details and/or status.

If your bank confirms your card has appropriate or available funds and that the information you have provided is accurate, you should contact Customer Service and: 

1. Provide the exact error message you receive as this information can help to investigate the issue and find out the solution. 

2. Include the credit card information you enter by the instructions given above.

Do I Have to Pay If I Change My Mind About the Lady?

Yes, you do. And there are some strong reasons for this.

First of all, you should keep in mind that the main objective of My Magic Brides is to provide a place where the members of our agency can communicate, trying to build long-term, meaningful relationships.  And this aim means a really big responsibility – we must provide you and the ladies with the possibility to get in touch by e-mail, chat and live video services.

To make our service of high quality and satisfy our clients we employ a team of professionals to provide Technical Support and Customer Service. We also employ people who are responsible for introducing a strict Anti-Scam Protection policy to protect the interests of our clients. Please remember that all our efforts, all the tools and services we use on our site are directed to provide the comfortable environment for our member to communicate and try to find their second halves.

So, when you purchase a membership and/or credits on our site, you acquire the right to communicate with our female members via e-mails, chat and live video. You can also use the credits for gifts, presentation videos, etc. In other words, when you purchase a membership and/or credits, you make an agreement with My Magic Brides. You agree to pay for using the service we provide, and we agree to provide you with the services of communicating with our female members via e-mails, chat, live video. This is a formal side of our relations.

We cannot be responsible for “love chemistry” happening between the members of our agency. Unfortunately, sometimes things can go wrong between men and women and their relationships just do not work. We do not bear any responsibility for the failure of the relationships our members try to develop. The success of your relationships depends on you and your lady. We are responsible only for the quality of service we provide. So, if you change your mind about the lady, you are not interested in her and want to communicate with another one, if the lady does not want to talk to you any more, or there are any other reasons to give up your communication – we cannot hold any responsibility for this.

However, in case your think that a lady is not genuine or you have technical issues that have depleted you of your credits and/or membership benefits you should contact us for immediate solution.

How Can I View My Purchase History?

You have possibility to view your payment history on our site, including the date and time of all purchases, the amount charged and the services purchased.

To review a purchases record, you should select ‘Invoices’ link located in ‘Account’ page.

Membership

Does Free Bronze Membership Differ Form 3 Day Free Trial?

3 day Free Trial is an introductory stage to paid membership. As soon as 3 day Free Trial is over, your Bronze membership starts. ‘Free Bronze’ membership is entirely free, which means that no monthly fee is required. However, when you have a status of ‘Free Bronze’ member, opening an e-mail costs 10 credits, and you do not have free intro and follow-up letters.

To upgrade your membership:

2. Click on Upgrade Membership link.
3. Select the membership type you want.
4. Click on “Upgrade” button
5. Purchase membership.
Enjoy your new membership benefits!

Do Purchasing a Membership and Purchasing Credits Differ? 

When you purchase a membership you get a significant service discount as against a Free Bronze member using our service. Credits are used instead of money in payment for corresponding with female members of our agency and when you purchase a membership you can save on the number of credits used to communicate with the ladies.

Can My Membership Be Downgraded?

You can downgrade your membership anytime you want. To downgrade, you must simply purchase another membership, according to your preferences. When you downgrade your current membership, it does not influence your current profile and does not delete the credits you have purchased.

Can I Have Several Accounts at My Magic Brides?

The members can have only one account. Please contact us for detailed information and further assistance with your membership.

What Should I Do to Cancel My Membership?

If you want to cancel your membership and/or remove your profile, you should click ‘De-activate My Profile’ link, located on the “Account” page.

Credits

How many credits cost your site’s services?

Here are complete pricing list for our site’s services:

Receiving and Reading Incoming Mail: free on Free Trial, Silver, Gold and Platinum membership. 10 Credits per letter on Free Bronze membership.

Sending Mail: 10 credits per letter, after you consumed your bonuses (Bonuses are free intro and follow up messages).

Chatting: 1 credit per minute on Free Trial, Silver, Gold and Platinum membership. 2 Credits per minute on Free Bronze membership.
Viewing live video: 1 credit per minute on Free Trial, Silver, Gold and Platinum membership. 2 Credits per minute on Free Bronze membership.
Thus, chatting with live video costs – 2 credit per minute on Free Trial, Silver, Gold and Platinum membership and 4 Credits per minute on Free Bronze membership.

Buying woman’s video:  40 credits per video.

Buying woman’s contact information: 330 credits. This service available only for paid membership levels (Silver, Gold and Platinum).

Sending presents: the cost of present cost plus 50 credits for delivery. You can view costs of present in presents catalog.

How Can I Check My Credit Balance?

Your credit balance is available on your home page once you log in. Please see ‘Credits’ section of your “Account” page. 

How Do I Get More Credits?

You can purchase more credits using “Buy Credits” link. The more credits you buy at one time, the cheaper one credit costs.

Creating a relationship

How do I create a relationship with a Russian or Ukrainian lady?

The process of finding and meeting a Russian or Ukrainian girl with the help of our agency includes, first of all, selecting the members you would like to correspond with. Once you have chosen a lady who matches your tastes, you can communicate to her through emailing or chatting. When you feel that you really like the person you communicate to, you can ask for her personal contact information so you can talk to her on the phone. And when you are ready to meet her, contact us to help arrange a travel tour. After you visit you special lady in Russia, Ukraine or abroad and decide you would like to marry her, you should acquire a visa for her and make arrangements to bring her to your country.

Why Russian and Ukrainian ladies want to move abroad?

There are several reasons for this:
 The first, objective one is that Russian women currently outnumber Russian bachelors by a ratio 4 to 1. Therefore, each lovely lady may be competing with at least three of her girlfriends for a Russian man who does not demonstrate traditional bad habits.
 The second, subjective one is that many Russian ladies feel that Russian men are not able to provide a stable, responsible, safe, and loving environment for their families. Russian women have a feeling that they do not play an important role in their men’s lives any more, their role is supporting in their partner's social life. Common and socially irresponsible drinking among Russian men is another insolvable problem for Russian ladies.
 The third reason consists in the fact that Russian women enjoy being cherished and appreciated for their feminine characteristics and ability to satisfy their partner. They are women and they love to be treated in an appropriate manner. They realize that Western men are very courteous and appreciate women who are delicate, tender, loving, faithful, and who put their families first.
 What is the most important, Russian women long for the partners who place family values above everything else. They put family first and desperately want the partners to share these ideas and do the same. And it is widely believed that Western men possess these desirable for post-Soviet ladies character traits.

Can I marry my beloved woman in her country?

It is possible to marry a Russian or Ukrainian lady in her country. However, returning to your country with your new wife will take much longer than obtaining a fiancee (K-1) visa. In the United States, the approximate time for obtaining a fiancee (K-1) visa is 6 months, and the approximate time for obtaining a visa for a spouse is 2 years. For US citizens, a good reference is the United States CIS official website: http://www.uscis.gov/portal/site/uscis
 When you are ready to take that step, we would recommend you to hire a lawyer for the immigration process as we do not provide this service. But hiring a lawyer is not a must and you can certainly accomplish this task yourself, but you might find it very helpful if you work with an immigration lawyer.

How can I marry my beloved woman when I find her?

1. We suggest visiting the lady you would like to marry in her country. To do this, you should first request a Travel Tour through our site.
 2. Your request will be submitted to the local branch of our agency and they will contact you to schedule travel arrangements.
 3. Once you meet your future wife in her country (Russia/Ukraine), you would need to make arrangements to bring her to your country. We would recommend you to hire a lawyer for the immigration process because we do not provide this service. But a lawyer is not a must and you can certainly accomplish this task yourself, but you might find it very helpful if you work with an immigration lawyer. To assist with immigration, we do suggest you copy and paste the email messages from the lady you`ve been corresponding with to a Word document as you will need a paper trail to confirm that a relationship has been established. And after you visit her in Ukraine or Russia and you arrive home, you will need to file a K-1 (fiancee visa) for your future wife.
 The United States CIS official website is: http://www.uscis.gov/portal/site/uscis
 

Writing and sending messages

How do I contact the ladies I like on your website?

First of all, you have to sign up for any membership which will allow you to communicate with the ladies through our site's message system as well as write them directly using credits. Also you can use our ‘Live Video Chat’ option for the best results.

Why can't I read incoming messages from the ladies?

In order to read incoming messages from the ladies, a male member has to sign up for a Free Trial or purchase any type of membership. Keep in mind, that opening letters from ladies cost 10 credits on a free bronze membership, and free of charge on a paid membership levels (silver, gold, platinum) and free trial.

Am I assured a response from the person I selected to write or call?

Unfortunately, we cannot guarantee a response from female members. We would be happy to assist our members with obtaining a response from the ladies, but we cannot force anyone to answer if he or she does not want to. There are no guarantees so far as concerns ‘affaire d’amour’, so we cannot promise that the relations, built with the help of our site, will be successful. This entirely depends on the people involved in the relationship. But we DO hope that 100 percent of the relationships will work. That YOUR relationship will work. The satisfaction and happiness of our clients is the high priority task for Magic Bride agency!

How Many Photos Can I Attach When Writing E-mails to the Lady Members?

Only 1 photo can be attached to each e-mail.

Are E-mails the Ladies and I Send to Each Other Translated?

If the lady you are communicating with has requested assistance with translation, all your letters to her and all her letters to you will be translated. Otherwise, if the lady member has pretty good skills in English, there is no need of the interpreter.

Does MyMagicBrides Read All of My Letters/Chat Messages? 

No, we do not. This is beyond our policy.
We do not read the letters and massages between our male and female clients.

When Attempting to Send a Letter to the Ladies, I Get An Error Message Telling Me That My Message is Too Short... 

You should take into account that the software will reject the massage automatically if it consists of less than 5 words. If you want to send a picture, please add a sentence or two. In this case you will not face this problem anymore.
If you add some information to your letter but still have the same problem (you receive error massage), please contact us and copy and paste the error message you get.

How Do I Delete More Than One Letter At A Time?

To delete several e-mails, tick each box next to the ladies’ pictures. When you have selected all of the messages you would like to delete, click on ‘Delete’ button.

How Do I Send E-mails to the Ladies?

Once you have signed for free trial, or purchase membership, you can e-mail the female members by:
1) Replying to the e-mails in your ‘Inbox’;
2) Clicking on the “Mail me” button in the ladies’ profiles.
Make sure you have enough credits (10 credits per letter) or bonuses.

How Do I Send Photos to the Ladies?

To attach the picture to the message you should:
1. Scroll to the bottom of the page and click on ‘Browse’ button.
2. A new window will appear and you will be able to search for the pictures which have been downloaded to your computer.
3. After choosing which picture you want to attach to your message, click ‘Send’ button. 
N.B. All photo attachments must not exceed 2 MB size! Permissible formats for the pictures are JPG, BMP, PNG or GIF. To reduce the size of your photos, please use photo editing software, i.e. xnView, PhotoBrush, etc.

Can I Sort Through E-mails?

Unfortunately, this option is not available now. However, we are updating our mail server to support this option and to make it possible to sort through the e-mails. 
What can help you to sort through e-mails is your knowing that they are ranged by date. So, if you`re looking for an e-mail dated approximately a week ago, please select the numbered links that will put you in that date range.

What Are Introductory and Follow Up Letters?

‘Introductory letter’ is the first letter you write to female members to introduce yourself to them. 
All other e-mails which follow the ‘Introductory’ one are called ‘Follow Up’ e-mails. 
Free Follow Up e-mails are only included in ‘Platinum’ membership. 
Any e-mails sent, which are not included in a membership benefit, cost N credits.
Here is the list of how many free ‘Introductory’ and ‘Follow Up’ e-mails each membership status includes. 
Free trial:
10 free intro messages and no free follow up messages.
Free bronze:
No free intro messages and no free follow up messages.
Silver:
20 free intro messages and 5 free follow up messages.
Gold:
50 free intro messages and 10 free follow up messages.
Platinum:
100 free intro messages and 15 free follow up messages.

How Are Introductory and Follow Up Letters Used?

With the premium memberships levels (‘Silver’, ‘Gold’ and ‘Platinum’ ) the members are given a certain number of Introductory and Follow Up letters. When you run out of Introductory letters you automatically start using Follow Up letters (even if you send an Introductory letter).
 Once all you Introductory and Follow Up letters end, to send a letter to a female member will cost 10 credits.

My Letter Is Not Sent. Why?

In case your letter is extremely long or it took a long time to write it, for security purposes you can be automatically logged out for inactivity. We realize that this measure can be rather annoying when you write long messages and make an apology for the inconvenience. You should remember that this is done entirely for reasons of our clients’ safety!    
It could be better if you first compose your message in any text editing software, then copy and paste the message into your e-mail before sending it to avoid losing the message.

Should I Read All of the Messages the Ladies Have Sent Me?

Reading or not all of the messages you have received from the female members totally depends on the time you are ready to spend on this and your wish.  You might read and answer them all or might not. You must be sure that we DO NOT insist on your reading or answering all of the e-mails you receive, because this procedure is rather time and money-consuming. To read or not depends only on you.  
We would also recommend you NOT to contact the ladies you are NOT interested in, because of the costs of using the services of our agency and our site. Besides being money-consuming, rejecting the lady you do not much like can be really discouraging for her. Not responding the ladies who you feel do not suit your preferences can be much better than sending her rejection letter.

Where Can I Find the Messages I Have Sent to the Lady Members?

You should check your ‘Outbox’ to view the messages you have sent to the female members. Messages in your ‘Outbox’ have been delivered as they appear.

Where Are The Messages I Have Deleted?

Deleted e-mails are kept in your ‘Trash’ folder.

Why Have I Received So Many Letters from the Ladies?

It is quite possible to get a lot of e-mails from ladies for a short period of time, because our agency has a lot of female members. We truly do not think there are some hidden motives. The mailbox of on average male member does not differ from the Inbox of an average female member – both female and male members tend to have hundreds of e-mails.  You should also take into account that a lot of female members just look for someone to correspond with to find out if there is any possibility to develop such relations. And one more thing – the female members of our site are notified when new male members join the site.

Where Did All of My Lady's Letters Disappear? Why Can I No Longer View Her Profile?

If you cannot view the profile of the lady you like and if you have no access to her massages there is only one explanation - she has left ‘My Magic Brides’. It is beyond our responsibility to keep both male and female members in our agency, all people are absolutely free either to join us or to delete the account and leave.

Does My Lady Chat With Other Guys?

We have very strict policy concerning divulging chatting activity or any activity of our female or male members. We do not give publicity to this. Chatting activity of our female members as well as chatting activity of our male members is kept SECRET.  
‘My Magic Brides’ is highly motivated in assisting our clients to succeed in finding his/her true love and we do our best to gain the trust and confidence of our customers. With the help of the services our agency provides you have the opportunity to build up a trustworthy relationship with the lady of your dream. And when you feel that you are interested in one particular lady, she suits all your preferences and ‘love chemistry’ is obvious between you and her – we are sure you will be positive in your relations and confident in this woman.

Chat and Live Video

How Can I Chat And Use Live Video?

When you log in, on the left side of the menu under the section “Admirers” you can see “Chat” menu item. 
 
If you want to start chatting with any of the ladies logged on, you should click on her picture and send her inviting chat message.
 
The lady will receive an invitation from you and there will be a chat session opened for you. If the lady accepts your invitation, you will receive a message from her in the chat window.
 
If a female member invites you to chat, there will appear a window showing who would like to chat with you. You have a chance to see her profile before accepting a chat invitation. If you have no wish to chat with this lady, you should click on “Close” button on the invitation window.
 
If the lady`s web camera is on, you will see ‘Video On’ in the chat window. You should click either there or on the blinking camera icon in the ladies gallery to view Live Video.

What are the costs for chat and live video?

The costs for text chatting are the following:
Bronze member - 2 credits/min
Silver member - 1 credit/min (50% Discount)
Gold member - 1 credit/min (50% Discount)
Platinum member - 1 credit/min (50% Discount)
 
The costs for Live Video Streaming are the following:
Bronze member - 2 credits/min
Silver member - 1 credit/min (50% Discount)
Gold member - 1 credit/min (50% Discount)
Platinum member - 1 credit/min (50% Discount)
 
As soon as you choose any combination of services, you start being charged immediately. For example, if you use all 2 services at the same time, you will be charged 2 credits per minute (1 credit for chat and 1 credit for Live Video). 
 
In case you need any technical support, feel free to contact us.

Can The Lady See Me When We Chat? 

Live Video works only one way – you can see the lady you are communicating with, but she cannot see you. Even if you have webcam software installed, there is no way to connect on our site.

How Can I Turn Live Video On and Off?

To see woman’s video stream, press “Show girl’s video” button. You can see if she streaming video by a small camera icon next to her name in the chat contact list. 
To turn Live Video off, press “Hide girls video” button.
To end chat session, right-click on woman’s name in the chat contact list (bottom right corner), and select “Terminate current chat”.

Video clips

Do Video Clips and Live Video Differ?

The «Video Clips» service means that female members have recorded videos in advance. Each video, once purchased, can be viewed an unlimited number of times. The «Video Chat» service gives you possibility to see the lady while you are chatting with her.
 For the pricing of video clips and video chat please refer to the «Membership» section of your profile.

How Can I Get and See My Lady’s Video Clip?

To get the lady’s video clip, you should open her profile. When you open it, you see the icon that looks like an frame from film. To purchase lady's video you should click link "Buy Video" near the corresponding presentation video.
 As soon as you have purchased your lady's video clip, it is available for watching in your account ??? for the next 72 hours ???. To be able to watch it again, you should select the «Account» link. Then select the link «Previously Purchased Introductory Videos».

I have a Problem – I Cannot Watch Video Clips

Please remember that to watch video clips you should have a Flash Player installed on your computer. In case you do not have a Flash Player installed, your browser will recognize it and soon you will see a window or bar with further instructions for downloading a Flash Player. It is downloaded for free.
If you already have the latest version of Adobe Flash Player installed, or you have installed the latest version of Flash Player, but still face some difficulties with viewing your lady’s video clip, please contact us for further assistance.
You can download lates version of Flash Player from here: http://www.adobe.com/products/flashplayer.html

Gifts and Delivery

I Would Like to Purchase A Gift. Do You Have A Gift Service?

We have a gift service in our agency. To send a gift to the lady, you should select her profile. As soon as you are in her profile, press the `Gift Me` button. When the gift is delivered to your lady, you will be sent a confirmation photo to your e-mail.

How Long Will It Take to Deliver My Gift?

Usually the gifts are delivered in a short period of time. But sometimes delivering process is influenced by different external factors. So the maximum terms of delivering your gift are up to ten days. As soon as your lady gets the gift, we send you a photo of confirmation. In case you do not receive this confirmation photo within 10 days, please contact us.

I Have Purchased A Gift Elsewhere for My Lady? How Can I Send It To Her?

If you want to send your lady a gift, which is considered to be out of the service of our agency, you should request her personal contact information. This will enable you to send packages to her home address directly.
As soon as she approves your request, her contact information will be e-mailed to you.
To see the status of your contact request, complete steps 1 and 2 and in the ‘Accounts Option’ page, select the link `View Status of My Contact Information Requests`.
When you have the lady's home address, you can send your gift to her. You should keep in mind that mail service in our country is rather slow, so you should allow up to 30 days for mail deliveries.

Can You Guarantee that the Gift I Purchased Will Be Delivered?

Unfortunately, we can not guarantee if the lady will receive her gift or not. In case for any reason we can not contact the lady for a gift delivery, than the gift purchase is considered cancelled and the credits spent for the gift are returned to your account.

Excahning contact information

How can I get a lady's contact information, so I can call her by cell phone? 

How can I get a lady's contact information, so I can call her by cell phone?

To do this, you should:
1. Login to your profile
2. Select the woman profile you want to get contact information from.
3. Press «Info» button in her profile page.
This service is not free, the price for this service is listed in your membership description.

How can I again view Lady’s contact information that I already purchased? 

As soon as the lady approves your request, her contact information will be visible to you in her profile page.
To view previously purchased contact information:
1. Login to your profile
2. Select «Request Lady's Personal Contact Information» link from the «Account» section.
3. There you will see a list of a woman profiles you already purchased information from. Click «Read Info» next to woman profile and you will see a box with a detailed contact information.

Why Cannot I Reach the Lady With the Phone Number You Have Given Me? 

There can be several reasons for this. The most common one is the error in dialing international phone numbers. To check if you dial the number correctly, please use this site http://www.howtocallabroad.com.

When you have checked that you are dialing the correct country codes, please remember that in Russia and Ukraine the only available cell phone service is the prepaid one. So one of the reasons why you cannot reach your lady on the phone can be that she has not been able to buy another prepaid card. Or she just has turned off her phone.

Also please keep in mind, that the mobile coverage is not so good in Russia and Ukraine, so when you try to contact your lady, she can be in the area where calls cannot go through.

Because of these reasons, we would strongly advise you to contact your lady through e-mail or chat and arrange a time convenient for a phone conversation. Also, please keep in mind the language barrier that appears between you and your lady. It is a big difficulty for the ladies who do not speak a foreign language fluent enough to answer the phone call from men. So when you arrange the time of your phone conversation it gives your lady a chance to get mentally ready and find a quiet place so she can concentrate on the conversation.

In case you have followed all the recommendations, scheduled the time of phone call but still fail to contact your lady - please contact us for further assistance.

I Have Requested For Contact Information, But Still Have Not Received It. Why?

After you have requested your lady's contact information, it will be sent to you only after your lady approves your request. The female member must approve your request directly from her account. We would recommend you to contact your lady and suggest that she contact a representative at her local agency for further information and assistance. It may help speed up your request.

Unfortunately, there are no time limits for the ladies to consider if they are going to approve or decline your request for person contact information.

What Information Is Considered a Lady's Contact Information? 

Lady`s full name, telephone number and home address is the contact information you can request. As Internet in Russia and Ukraine is severely expensive, the most of our female members do not have internet service. This is the reason why e-mail addresses are not included. 

Admirers, Favourites and Match

How can I use the option "Favorites"

If you like the lady, you are interested in communication with her – you can add her to the folder which is called “Favorites”. To do this, please click the button “Add to Favorites” which you can see at the top and the bottom of the lady’s profile. As soon as you do this, the lady will receive a notification massage that she has an Admirer and your profile will be placed in her folder called “Admirers” every time she logs in.

Who is an Admirer?

Notification “Admirer” shows that a particular lady is interested in you. It works the same way YOU use the option “Favorites” - the lady likes you, adds you to her folder “Favorites” and you get notification “Admirer”. Her profile is shown in your folder called “Admirers” every time you log in.

What does the option “Match” mean?

“Match” is a happy situation when you and the lady both choose each other as “Favorites” and add to the folders with the corresponding name. In this way you both show that you are interested in each other and you are a match.

Other questions

Is it admissible for the ladies to be members of other sites?

Both male and female members of our agency are free to do what they want and have the right to join any dating site. It is natural that if a person wants to find the happiness and meet the second half to make up warm relationship, he or she can join several domestic dating agencies. No doubts that using the services of several agencies increases the chances to find someone special.

Women do not get material gains from participating in the agency.

Our female members do not receive any kind of compensation for communicating to male members. We do not hire the models to call the male members and talk to them on the phone or chat over the Internet and pretend being interested in relations with them. There are no incentives for ladies for sending letters, participating in chats, etc. It is forbidden for the female members to ask the men for money or gifts. You should know that we are not tolerant towards the people who deliberately use our site for crooked purposes. This cuts across with the policy of our company – we do our best to help people find their happiness.

Should I sent money if someone on the website asks for it?

Please NEVER send money to anyone. Feel free to contact the administration as soon as anyone on the website asks for money, gifts (besides the ones, provided on the site) or any other material things. Our agency has no tolerance towards such behavior on the part of any member.

Can I send money to a female member?

As soon as you realize that you have found the lady of your dream you begin to feel that you want to do something for her, to help her if she need. Especially if she asks for your support. You are sincerely eager to solve her problems, but you have some doubts when she asks you directly or indirectly to send her some money – you are scared to be scammed.

We are able to help you in this case. First of all, we want to warn you against sending money overseas to the people you have never met. People are the same everywhere, and all over the world you can come across the scammers who use the wide-spread method of «person in trouble» to humbug money out of trustful strangers. But this DOES NOT mean that if your lady tells about the problems she has and asks you for financial support she is a scammer. In no way! What we want you to understand – you must be careful, because still there is the risk to be cheated.

In case you, none the less, are confident in sending some money to your lady, please remember that you do it at your own risk. «MyMagicBrides» does not hold any responsibility for such transactions. We all can only hope that it will work and you will not have regrets for what you have done.

Sometimes the male members want to send money to their ladies on their own initiative, without being asked by the girl to do this. In this case you should keep in mind that if the relationships do not work you cannot blame the woman for scamming you. It is your decision and you take responsibility for what you do.

Unfortunately, our agency from time to time faces the situation when men members feel upset about the fact that relations with ladies do not work so they demand «MyMagicBrides» for refunding money or/and deleting the girl’s profile from the site. If we find the girl not guilty in this situation, if the money is sent voluntarily, we cannot satisfy men’s claims. It might make us wicked in men’s eyes but it is fair as for the lady and the rules of our agency.

In other words, a person is considered a scammer only in case he or she uses the site for ulterior motives. If the relation just do not work but you, on your own will, have sent some money to the lady, or bought her some presents NOT through our site, you take all responsibility for doing this. «MyMagicBrides» is not responsible for any actions that are beyond our rules.

In case the lady asks you for some money – contact us so we can assume measures. And keep in mind that we are really eager to help people build their happiness but we cannot predict what will happen in each case and cannot see what people have in their minds. What we can do and what we, actually, do – we confirm that the lady you see in the profile is really the lady you communicate with.

So, please feel free to contact us and report about the lady’s «strange» behavior immediately so we can make things right.

How to recognize a scammer.

A scammer is any member (male or female) of the site, who uses it deliberately for crooked purposes. A scammer is not eager to build a meaningful relationship with the member of our site. That is to say, a scammer is a cheat, communicating with the members of our site to pursue his/her own goals. Unfortunately, such goals usually concern financial matters.

Does your agency provide background checks for female members?

Providing background checks is not necessary now because the ladies’ profiles are confirmed. We confirm the profile only after the member of our staff talks personally to the lady who wants to use our service, verifies her address and passport, we do not activate female profiles if they are no confirmed.

Do only married women wear wedding rings?

Please take into account the fact that in eastern orthodox countries (Russia, Ukraine, etc.) the wedding ring is worn on the right hand.

All our ladies are real.

All female members of our site are real. It is a well-known fact that Ukrainian women are very beautiful. And the female members of our agency are the best of the best. The staff of our agency does everything possible to keep our database clean from bogus profiles. The members of our offices have interviewed the lady and confirm her identity.
Our girls are not models. Their beauty is the gift of nature, refined by the ladies’ desire and efforts to look good and proficiency of the photographers. But you should know that we do not select ladies for our site from the point of beauty only.
If you want to view a broader variety of our lady members, please use the Search option. And you can search the ladies profiles according to their age, citizenship, religion, etc.

What is the Time Zone in Russia/Ukraine?

There are 11 time zones in Russia and Ukraine. The best way to determine the exact time difference is to search by the name of the city. This service is provided by plenty of websites.

The level of English.

You should understand that the level of English the lady speaks directly influences her ability to communicate with you. It concerns both spoken and written English. Here is a helpful chart defining your lady's ability to communicate in English.
The ladies’ profiles are uploaded on the site by different local branches of the agency. Some of the agencies use the scale of describing language proficiency, which includes “Beginner”, ”Intermediate”, “Fluent”, “Expert” levels; other agencies use the scales with the levels called “Basic”, “Good”, and “Excellent”.
Here are the characteristics of all levels.
Beginner = Basic
Your lady’s English speaking or writing skills are very low.

Intermediate = Basic
The lady has intermediate skills in speaking and writing English.

Fluent = Good
The lady can speak and write English fluently.

Expert = Excellent
The lady has advanced command of the English language.

If the lady does not have very good English language skills, it does not mean that your relationships have no chance to go on. You must by sure that in case the lady likes you and wants to communicate with you, she will be highly motivated to improve her language skills and learn English. Give her a chance to make it work.

Why do a get many letters from ladies?

It is quite possible to get a lot of e-mails from ladies for a short period of time, because our agency has a lot of female members. We truly do not think there are some hidden motives. The mailbox of on average male member does not differ from the Inbox of an average female member – both female and male members tend to have hundreds of e-mails. You should also take into account that a lot of female members just look for someone to correspond with to find out if there is any possibility to develop meaningful relations.
And one more thing – the female members of our site are notified when new male members join the site. We have a great number of lady members, so it is not a surprise that you receive so many letters.

Why are there errors in confirmed profiles?

Unfortunately, the mistakes can occur even in the profiles which are confirmed. The procedure of submitting profiles on our site (both for male and male members) contains the fields where there is an option of multiple choice. It means that the potential member has to select an option and unfortunately, sometimes errors appear. In case you find a mistake, we ask you insistently to contact us to solve this problem. When you contact us, please include the lady member's profile ID and explain exactly what the error is.

"MyMagicBrides" works for YOU!

Some people are skeptical about the service dating agencies provide. It is natural and we understand it. Sometimes it is very hard to believe that this opportunity can work for YOU! And dating, either in a real life or online, takes many emotions. Of course, there are people who see only negative aspects in dating on-line. Especially in international dating when there can appear some complications of cultural or linguistic character that can lead to misunderstandings and even distrust.

Let us say some words about how international on-line dating works. A man finds a woman he likes, starts conversation, communicates with her for some time, they fall in love and then can get married. The same procedure and be initiated by a woman. If to consider this, it becomes clear that the same fundamentals are applied to all encounters between couples when developing "real" relationship. This is the way to find happiness with the person you want to spend the rest of your life with. And the aim of our agency is to make your search as simple as possible.

Unfortunately, sometimes complications appear and alloy the happiness and even destroy the relationships. However, focusing on the simplicity of finding that special someone for you, despite the obstacles, will ultimately grant you success, whether dating in a real life or on-line. We sincerely wish all your dreams come true!

And one more thing to mention. You should remember that our female members are suspicious, too. First of all, a woman can have doubts about man’s true intentions to have serious relationships and come to visit her. Also she is suspicious that the man is not showing his proper identity. Or, the worst thing, that he is married.

But if the people know what they want, if they are eager to find their destiny with the help of our site, they forget about their skepticism and use their chance! We are happy that you have chosen our site in search for your Magic Bride! We wish you good luck and happiness!

You can trust us.

You must be 100% sure that our agency works according to law and all our operations are legal, which means that our female members are eager to find their second half. Being a member of our agency, using our site is a new and exciting way to meet a match to be.

The staff of «MyMagicBrides» agency makes all possible efforts to check the members of our site and to eliminate the possibility for scammers to cheat on other members of the site. So, for the purpose of protecting our clients from fraud and dishonesty we have worked out and implemented the service called Confirmed Profile. If the profile of the lady is confirmed, it means that her identity has been proved by the member of our staff (to recap our agency has many branches all over the territory of the former USSR and abroad).

We confirm the profile of the lady only after the member of our staff talks personally to the girl who wants to use our service, verifies her passport and her background. Our staff works hard to exclude scammers profiles. That is why you can be sure that the person you see in the profile is really the person you communicate with, that she is single and wants to find her match with the help of our site.

The members of the staff and the representatives of our agency have very responsible approach to fulfillment of this task because for carrying out these responsibilities negligently they are penalized. The managers of «MyMagicBrides» have a right to call any female member of our agency to verify her identity. Also you can check the identity of a lady member by using various modern technologies - Chat, Live Video, and Video Presentations options. Also if a man presents a gift to a woman-member of our agency, he can see the picture when she receives the gift. This all confirms that the lady you are corresponding with is the one you see in her profile.

Our female members do not receive any kind of compensation for communicating to male members. We do not hire the models to call the male members and talk to them on the phone or chat over the Internet and pretend being interested in relations with them. There are no incentives for ladies for sending letters, participating in chats, etc. It is forbidden for the female members to ask the men for money or gifts. You should know that we are not tolerant towards the people who deliberately use our site for crooked purposes. This cuts across with the policy of our company – we do our best to help people find their happiness.

Although the staff of our company check the identity of our lady members, unfortunately, we cannot be responsible for true meaning of some people’s behavior. We can guarantee that we have a strong dislike for scamming and scammers. But we cannot guarantee the true motives of every person, either male or female who uses our site. So, any time you have a feeling that you are communicating with not «true» member of the agency, feel free to contact us and we will consider the matter. As soon as the lady is proved to be a scammer, her profile and account will be deleted from the site database immediately.

Please keep in mind, that «MyMagicBrides» is an international dating agency, so you can communicate with female members from a foreign country, who speaks the language which is different from yours. And sometimes linguistic and cultural misunderstandings may happen. So, in case when something is not perfectly clear for you, please ask your lady some question to eliminate all misunderstandings.
We hope that the information provided here has convinced you that we are here to help you. The satisfaction and happiness of our clients is the highest priority task for «MyMagicBrides» agency!

Are the letters genuine?

To percept the situation correctly you should take into consideration that many of our female members have very limited skills of speaking English and need the assistance of an interpreter to chat, send e-mails, etc. What is more, both our female and male members, as our experience shows, sometimes use general letters or templates they have written personally as Introductory and/or second response letters. It is natural because our members find writing to many people rather time- and effort-consuming process, and they have to repeat the same information from letter to letter, so a template is used and personalized as needed. Once you choose a lady to start corresponding with, you will no longer receive generic letters.

We greatly appreciate your desire to build a meaningful relation with the help of our agency and our site, so we would like to give you a small piece of advice. A very important detail you should keep in mind while looking for you second half is PATIENCE. Sometimes it is pretty difficult to communicate with the ladies because most of the correspondence is done on-line. To overcome the language barrier, interpreters are often used. But at times in such situation misunderstandings can occur. Occasionally inappropriate responses are given by the ladies. To avoid breaking the relationships you and your lady are trying to build, please remember that before making any conclusions, you would better ask the lady in the letter the question you have. When we start an investigation into the case of a particular female member, the first thing we do is asking questions to find out her vision of the situation. Therefore, we would advise you to ask ladies the questions you have as this for sure will alleviate your concerns.

Ladies chat very late. Why?

There are several possible answers for the question why the ladies are available for Live Chat in the early AM hours. First of all, some ladies can be stopped by her local agency on the way home from working a night shift to chat before going home. Or the lady is just a night owl. In case you have no wish to chat in such late hours, ask the lady you are corresponding to, if she is available in more convenient daytime.
If you feel uncomfortable to communicate with the lady members who frequent chat, we would recommend you to use the Search page to find the ladies who aren't so often available for chatting.

The same ladies are available for chatting on-line. Why?

Please take into consideration that it is typical for any online dating service, online singles club, etc. It is a standard situation for this kind of services when there is a group of participants of the agency available on-line. However, the most of our members (both male and female) are not available for chat as often as you may think. To confirm, please use the Search feature to review the profiles of a big variety of female members of our site.